Have you received e-mails or heard about how Pizza Hut was selecting between different race before charging them extra on service charge etc? Well, I have been receiving it for like a few times a year. So I decided to find out the real deal once and for all. After all, maybe people might have mistaken it for something else. True enough it was for a survey purpose. Last week I wrote to Pizza Hut via their website and this is the reply I received:

Dear all Pizza Hut patrons,

I want to thank all of you for taking the interest in reading the hate email that has been circulating in the net about the non service charge for Malay customers by Pizza Hut Malaysia.

Please be assured that there is NO truth in the email. It is a malicious email out to create hatred against Pizza Hut for no reason.

I am Lawrence Ding Hwa Ming, the Senior General Manager of Pizza Hut Restaurants Malaysia. The email was written by a malicious person with a malicious intent.

Pizza Hut is a public listed company under QSR Brands Berhad and we abide by all the laws of this country. It is mandatory by law to charge 5% goverment tax while the 10% service charge is for table service in the retail hospitality industry.

It is true that we conducted a 3 months internal research about 3 years ago when we change our Pizza Hut Brand Identity look from a Fast Food Concept to a more Casual Dining Concept (with dimmer lights, wamer ambient colours, better cozier ambience, different menu items etc). We spent many million of Ringgit to steer Pizza Hut away from Fast Food Concept. This was the Brand direction we took then.

The idea of the internal research is just to see how different people of different ethnic groups react to our menus.

The research was only for 3 months and I have to say on hindsight that it was not well conceived. However, some irresponsible people has turned it into a hate campaign against Pizza Hut! How unfortunate.

I have attached a company statement to confirm what I write.

If you want to read more about how this email was further propagated, you can also access a blog that started this and I have also posted my reply on his website: www.harisibrahim.wordpress.com

We live in a wonderful country. We must do our part not to ignorantly inflame further the fragile racial harmony in our nation. It is already very fragile, we must try to protect whatever harmony that is still left.

I would greatly appreciate if you could help stop this hatred email by forwarding my reply to all your friends.

So please be rest assured, there is no truth in the malicious email and you are invited to go to any Pizza Hut Restaurants Malaysia nearest to you and check it out. You may contact me at the email address or mobile number below if you want to confirm this statement of mine.

Thank you very much for your help.

Cheers and God Bless

Lawrence Ding Hwa Ming
Senior General Manager
Pizza Hut Restaurants Sdn Bhd
Mobile: 019 329 8687
Office: 03 2026 3388 ext 623
Direct: 03 2732 8383

email address: lawrence.ding@qsrbrands.com.my

Well Mr Lawrence, I hope this blog post may help spread the truth about all the lies that has been spreading about that survey.

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Today I had a very quick shopping session in Sunway Pyramid. This is my only chance because we are having a Childresn’s X’mas party in my church for the underprivileged ones this Sunday. Saturday is definitely out of the question since there will be more stuff to do the day before that. We have agreed to use John’s (the guy I bought my ROLAND Cube 60 from) PA system for the event. I just hope I gave him the right info about the capacity of the hall.

We had lunch at the Sushi King. Nice place. Today they were quite busy though. The rest of the gang ate a bit of sushi but were waiting for quite some time for their main meal. I was having a good time with the conveyor belt. It sure reminded me of the airport…(I’m so eager to be back to Sabah you see…) My stack of plate was really high. And I took mostly the expensive ones! But how can one help it? So many tasty looking cute food that you just have to make friends with. Some pictures to help with your imagination.

Non-stop food action

Father in law thinking hard…

Me? Not thinking too hard

Raw fish is good for ya!

Mr Sherbert

*Advert: They do have Sushi in Wilmington NC real estate. Serious!

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I got a very pleasant surprise today. I got some ‘free food’ surprise to be exact. I got awarded with a free Rm100 voucher from TGI Fridays. Why and how? This post of course. Who should I thank? Nuffnang.com lah! Thank you people! I love Malaysia. Wohooo!

Okay..should I bring me wife or should I eat alone so I can get bigger portion?

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My wife cooks once every er.. other times?. Last week she was in the mood for making ‘Bah Kut Teh’. We scout the local hypermarket called Carrefour. I helped a lot in the process by pushing the trolley and buying ice cream after we finished with all the items needed for the soup. How did it taste? Fantastic man! It’s cooked with love, lots of it that’s why.

I know some friends who would make sure they had some kind of term life insurance quote before trying their wife’s cooking.

Here’s a recipe for the dish. Click me

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