Live Support Software for your website

October 23, 2007 | By Kay Stanford Jr Kastum In Cool Page |

One thing about running a business website is that you just have to make sure that you provide means of communicating with you. Usually it’s either by snail-mail, e-mail or even a through a contact number. However, such method is good but what if a potential customer needs an answer fast and as you may already know, it has been proven that a lot of buyers are compulsive buyers. It would be great if a potential customer can get hold of a live person instead of an ‘F.A.Q.’ or some help page. Besides, stationing someone to man the phone lines or even outsourcing the in-bound customer service cal center may not be the best solution unless you have enough call volume to justify your investment.

The best solution? I personally think having a live support chat is the best solution for business websites. A potential buyer can immediately ask questions without having to wait too long compared to e-mails which would have taken away the excitement of a buyer by then. A very good example would be from livehuman.com. All you need to do is to add just a single HTML line in your website and you are done. The site owner or even agents would be able to view the potential customer’s trail in the website; which page they landed, duration and even geo location. Visitors can even see weather or not there is someone available for chat based on the icon status indicator. Best of all, it’s cost effective. Your agents could be doing this at home as well.

With such great technology, it doesn’t have to be greatly overpriced too. For just $13/month per operator, this is value for money. Besides, there’s a 7 days free trial anyway. Nothing to lose, only so much to gain.